My experience at West Chester has been nothing short of amazing. The communication has been exceptional. The aides are wonderful and work hard to ensure the residents are well taken care of, especially Chris and Kimberly. The admissions process was easy to complete thanks to Ashley (Admissions Director), and Renee (Clinical Liaison), as they worked diligently with me and my family every step of the way. The care concierge, Bobby, has been outstanding attending to my needs, and having my questions responded to in a prompt manner. The food is excellent, I would compare it to restaurant quality, and something I look forward to daily. Overall, the staff has been terrific and enthusiastic.